Customer Testimonials

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Facebook Apr 14, 2022

This is based on the lack of customer service I received through Galpin's service department. I had a recall with the locking mechanism on all four doors. It was fixed by another dealership that has since gone out of business. Galpin explained that they would charge me $198 to diagnose the problem. The appointment desk explained they just had a cancelation and I could come in later in the week. I asked them if I would be able to make my appointment I had at 1pm (it's an 1.5 hour drive each way). They told me to let the service ...

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DealerRater Dec 14, 2020

This is my second lease with the team at Galpin lead by Eric Felder. Eric's consistent professionalism, courtesy, and service is a major reason why I keep returning. They make me feel valued and my business apreciated. He walked me through every step and made sure I had total clarity throughout the process.

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DealerRater Aug 12, 2020

The guys there were so nice even to the English guy in Finance sorry I cannot remember his name Harry did a lot of negotiating for us with our grandson and Arnold carried out all the aftermath with us amazing thank you all so much the Egans

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DealerRater Dec 2, 2019

6/7/2019 Eric Felder of Glapin is a pleasure to work with!!! I highly recommend him, and this is why ..... I had an excellent experience dealing with Galpin Jaguar because of Eric and his professionalism and competitiveness in getting me the best price on my New Jaguar F Pace lease. Most importantly, his professionalism and customer sevice is unmatched. Thank you again, Eric, for a stress free vehicle leasing process and a price that couldn't be beat .I will be referring many friends and family your way for your honest and competitive business practice. And of course, I love my New ...

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DealerRater Sep 1, 2019

I am very gratuful for the attention and follow up I recieved from my Preferred agent Mr. Eric Felder! Mr. Felder has a way of making you feel like your the only cilent even though we know eveyone who steps in the door gravitates to him. He's professional and makes sure he offers the best for each client and not a stock serivce offering, and he does it with a sincere smile!!! If your looking to buy or lease, I highly recommend that you see for your self the talent and first class service rendered by Mr. Felder. P....

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DealerRater May 3, 2019

Galpin Jaguar salesman Todd Kessler rocks! No stress buying from a consummate pro! The whole experience fantastic! Plus I love my 2019 Jaguar F-Pace S!

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Facebook Mar 14, 2019

Best service ever!! Obsessed with my new car! If you need help or a new car Justin Permijo is the absolute best!

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Facebook Dec 30, 2018

I have had the BEST experience at Galpin Jaguar. Todd Kessler was the most amazing person to work with and he made the car buying experience seamless. He put me in the car of my dreams and at an awesome price. He was always courteous, prompt responding to my messages, and took care of me like I was family. I will definitely be coming back for my next car in the future. They now have a customer for life!!👍🙌

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DealerRater Dec 30, 2018

I was in search of a new car and scoured all over SoCal to find the best deal and the best car salesman. I got both at Galpin Jaguar. I worked with Todd Kessler and through the ENTIRE car buying process he was courteous, responsive and informative. He fought to get me the best deal possible. He spent weeks working with me and was patient and kind every step of the way. I'm a satisfied customer and will be back in the future. Todd was a pleasure to work with and I would wholeheartedly recommend him to family and ...

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Facebook Dec 6, 2018

Just leased a beautiful Jaguar XE from Galpin and I could not be happier. Justin Permijo was very patient with me as I was a bit indecisive and ultimately got me a great deal on the car I wanted. He also took the time to take me on a lengthy test drive, showed me all the features on the car, and paired my phone AND garage opener so when the paperwork was done, my car was ready to roll. Would definitely recommend Galpin. Thanks again, Justin!

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Facebook Nov 27, 2018

Just finished up with Justin at Galpin and leaving with my new car. So happy with everything, galpin and Justin are the best! I will be back!

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DealerRater May 20, 2018

Galpin Jaguar is simply amazing! Their "culture" is based on customer satisfaction and I can attest that I'm beyond satisfied with the top tier service that I received from the time that I walked in the door and special ordered my car to the time that my new Jag XE R-Sport was delivered. BTW, I'm a repeat customer thanks in no small part to VIP sales rep Eric Felder who is the most amazing auto sales person that I have ever dealt with -- and there have been many. I heartily recommend Galpin and suggest that ...

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DealerRater Feb 27, 2018

this is the one and only car dealership that you need to go for all your car or truck purchase they are simply the best and truhly the largest dealer in USA i leased a 2018 Volvo last week and deal was very sweet ,financing the beat and sales and service experience was absolutely nice ,warm and VIP treatments salesman Todd Kessler was very nice ,kmowelagble and very helpful with showing the car explaining all the futures ,packages and options i was very satisfied with the deal and sales team happy with my new car so go there and they make ...

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DealerRater Jun 21, 2017

I just went in a few weeks ago with my lease that was ending soon. I've had the pleasure of working with Ivan Merino for the past 6 years. He has helped me lease 3 cars already and the process was so easy. Thank you ivan for everything and all your knowledge. I highly recommend him.

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DealerRater Jan 30, 2017

I decided to visit Galpin Jaguar after 20 years of Porsche ownership. The thing that was as impressive as the car itself (F-Type R) was both the immediate hospitality I experienced from everyone on the staff (I was stopped often to be asked if I need help) and the outstanding service and knowledge base displayed by the sales team I ended up working with, Willie and Matthew. Professional, smart and right to the point. Excellent experience. Converted me to Jag!

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DealerRater Dec 6, 2016

Our sales consultant Gary Kessler is absolutely fabulous. He is the reason we're repeat customers. Gary makes the whole process of purchasing a car so easy from start to finish. He's knowledge and expertise is what makes him stand out at the dealership. If you need to purchase a premier car at Galpin Gary is the person to as for.

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DealerRater Nov 28, 2016

I recently purchased a new 2016 Jaguar XJL from Galpin Jaguar. It was my second Jag purchase from Galpin and it couldn't have been smoother. Sales Advisor Eric Felder was top notch and guided me through the entire process flawlessly from selection through delivery. I got a fantastic deal and paperwork was about as easy as it could be. I love the car and Eric has been fantastic checking in with me to see how everything is going. He went above and beyond to the point of dropping some paperwork off at my home!!! Thank you Eric and Galpin for ...

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DealerRater Nov 28, 2016

I had a wonderful and memorable experience working with both Oliver Baggaley and Willie Darwich, they make a great team and know the product well. Thank you

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DealerRater Nov 22, 2016

We recently purchased a Jaguar w/Eric Felder, in all my years of purchasing cars, this was the easiest transition for our trade to our new. I spoke w/Eric, set an appointment, bought a car. Eric's customer service, knowledge and patience was pure excellence and I'm not easy to please, but he pushed past all my reservations and I'm a happy customer, I'm honored to be a part of the Galpin family!

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DealerRater Nov 11, 2016

The absolute best car buying experience of my life. My sales person (Andrew Aul) was kind, knowledgeable and exceptionally good at his job! The best!

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DealerRater Nov 5, 2016

We needed an inexpensive, small to medium-sized entry-level car for my wife. Not finding what we were looking for, we decided to look for a Jaguar again; this time the new XE. This would be my fourth Jaguar in 27 years; I am very happy with my current, 232,000-mile Jaguar XJ8. (I typically get my cars when the model comes out and drive these for 10-13 years or 215,000-250,000 miles). We decided on the XE, because it was reasonably priced and had great reviews. Since I could not locate the color my wife likes locally (we did an on-line search), we ...

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DealerRater Oct 9, 2016

I have recently enjoyed a most pleasant experience with a friendly, knowledgeable, responsive and expedient Sales representative - Justin Permijo. He had made buying a car an easy, fun and unexpectedly pleasant process. I feel that I've made a lasting friend who will support my post-acquisition needs for as long as I own my Galpin vehicle!!!

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DealerRater Sep 27, 2016

I dealt with Andrew Aul over the course of my car buying experience. He was friendly, helpful, and knowledgeable from beginning to end. 10/10 would recommend. I will definitely buy from him again in the future.

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DealerRater Sep 22, 2016

Vaughan was great ! So helpful. He made sure I was able to get my dream car . Everyone at the dealership is so nice. Make sure to ask for Vaughan he is the best!

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DealerRater Sep 15, 2016

SUCH A PLEASURE DOING BUSINESS WITH LANA KRIZKI AND JUST P. CAN'T THANK THESE 2 ENOUGH FOR THEIR HELP. VERY GENEROUS AND HELPFUL WHEN IT COMES TO PRICING AND GETTING YOU IN THE RIGHT CAR AT THE RIGHT PRICE. THEY WILL WORK AROUND THE CLOCK TO MAKE YOU HAPPY. I PERSONALLY GUARANTEE THIS. GO SEE THEM WHEN YOU ARE AT GALPIN PREMIER PROMISE YOU WONT BE DISAPPOINTED.

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DealerRater Aug 25, 2016

I bought a 2017 Jaguar XE from Galpin Premier about a month ago. After my experience there, I felt the need to write a brief review. Eric Felder is by far the most amazing car sales executive I've ever been in contact with. He assisted me in finding the right vehicle for my daughter for her first car. He assisted my wife in moving from an SUV, which she loved, to a sedan that, even after about 4 months, still finds a way to bring it up in conversation as often as she can. He got my son his first new ...

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DealerRater Aug 23, 2016

I have purchased nearly 25 new cars over time and dealt with at least as many sales people. Eric Felder at Galpin Jaguar is the best I have encountered. He has a very detailed knowledge of the product but more important a very high EQ (emotional quotient). The car sale process is never easy and rarely if ever enjoyable. Eric helped make it enjoyable for me.

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DealerRater Aug 15, 2016

When I walked into Galpin Volvo today I wasn't sure what car I had decided on but I was sure of the color, Red, I always have red cars following in my fathers footsteps. I had been to 2 other dealers looking at several different kinds of cars. I knew I was interested in a Volvo but not sure what model so that's what I came in to do, to test drive a Volvo. After finding out the cars I liked didn't come in red, I was ready to walk but that's when our sales person, Justin ...

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DealerRater Aug 14, 2016

Had an absolutely great morning at Galpin Premier exploring and test driving potential SUVs. The showroom is lovely and the service is outstanding ... Justin Permijo in particular is friendly, knowledgeable, & an overall joy to work with.

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DealerRater Aug 14, 2016

We arrived as the dealership was about to close and Justin Alexander Permijo was excited to stay and take us for a test drive and walk thru all of our questions regarding different vehicles galpin offers. He was very knowledgeable and informative.

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DealerRater Aug 14, 2016

A few days ago, I went to Galpin Premier Collection to check out a couple of Jaguar F Types and the Aston Martin Vantage. Lana K. and Justin P. both took me out for a spin. They are very cool ..... relaxed and friendly! After the test drive, we hung out in the secret James Bond room. I was provided with a few brochures and we talked about my options. I did some additional research and now I'm thinking about building a new Vanquish. If you're looking for a Jaguar, Aston Martin, Volvo or Lincoln ..... visit Galpin and ask ...

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DealerRater Aug 13, 2016

We are so pleased with the impeccable customer service Justin Permijo provide throughout this process of car shopping. He is extremely knowledgeable and always had a friendly approach in making sure we were satisfied customers! I will definitely be sending anyone Justin's way, love the car and awesome service!

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DealerRater Aug 11, 2016

Vaughan Talor at Galpin Jaguar made the process easy and painless and was with me every step of the way. I will never go anywhere else to buy or lease a car.

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DealerRater Aug 11, 2016

I would to like to give HUGE shout out to Justin Premijo and Lana Krizki of Galphin Lincoln. I decided to treat myself to a luxury vehicle. I had been looking for a couple of months testing every Luxury SUV out there. Nothing was really doing it for me. After seeing countless Matthew McConaughey commercials I decided to give Lincoln and Jaguar a try. I was very up front with Justin and Lana about my needs wants and more importantly no rush. I was not pressured I any way. They were knowledgeable, professional and friendly. They not only helped me ...

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DealerRater Aug 10, 2016

Justin Permijo made my whole experience at Galpin very pleasant. He knows exactly how to treat a customer and really made me feel comfortable. He went above and beyond to get me exactly what I wanted for a price within my budget. Justin was great; I will be doing all my future buys with Galpin and Justin.

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DealerRater Aug 9, 2016

My husband and I bought our very first car together at Galpin. I was really hesitant because we both have never purchased a brand new vehicle from a dealership before. We had the pleasure of meeting Ivan Merino and Justin Permijo at the dealership and both of these gentlemen welcomed us warmly. Upon arrival we were taken to a licensed Starbucks that was on site and our entire order was complimentary. Mr. Permijo told us about the different cars that were new and offered to let us take whatever we wanted for a test drive without any hesitation. We were ...

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DealerRater Aug 9, 2016

Just bought a Jaguar and Justin Permijo was the best. Great service and a great experience! He was attentive and patient and not pushy at all. Would buy from Galpin and Justin again.

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DealerRater Aug 7, 2016

Justin Permijo has been a great help in my shopping experience at Galpin. His expert knowledge of Galpin cars and trucks helped me decide which vehicle to purchase.

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DealerRater Aug 3, 2016

I recently purchased a 2017 Lincoln Mkz for an astounding price!!! I'm blown away. I walked into the Galpin Dealership with the intentions of buying another Mazda 6. However the sales manager Jeremy convinced me to buy a Mkz. One of the best choices I've made thus ! far!! My salesman Justin Permijo was very helpful! We test drove a few cars and he also guided me through the purchasing process. He also showed me a lot of the features on my car before I drove off the lot. If you ever need a salesman that's professional, yet comedic at ...

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DealerRater Jul 8, 2016

Having owned Jaguars for years and having purchased from Galpin Motors before, I was not surprised when I received thorough employee attention and was able to view a wide selection of Jaguars. I was particular in the category that I was seeking and Jonathon Kramer was an extremely helpful salesman who "pulled a rabbit out of a hat for me". When leaving with my choice of Jaguar, Pablo so patiently instructed me in the "electronic technology" of the car that I had very little need later to refer to the car's manual.

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DealerRater Jun 14, 2016

We ordered our car in January; it finally came in and we took delivery on June 12th. We had the best purchase experience with Anthony Shahan and David Choi. It was a pleasure doing business with them,

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DealerRater Apr 27, 2016

I leased a Jaguar through Galpin Jaguar and had a great experience. The deal was unbeatable, the customer service was tremendous. I highly recommend Galpin Jaguar.

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DealerRater Mar 24, 2016

Outstanding dealer. The salesman "Dev" is a professional with great people skills. I received an even better deal on the price of the car than I expected.

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DealerRater Mar 9, 2016

Purchasing a new car is very emotional and it was so nice to have a relaxing experience. We will definitely make this our go to care dealership.

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DealerRater Jan 7, 2016

The first that we walked in we felt the warmth atmosphere and very friendly sales associates. Allan Chiha gave us the best possible information regarding lease and purchase programs available. we are very satisfied with his services.

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DealerRater Jul 10, 2015

I highly recommend this dealership as our Salesman Allan Chiha asked what we thought of what we had seen so far and my husband said I can't make up my mind because everyone that works here is so nice and knowledgeable!. We will definitely come back in the future to do business here as this is our 3rd purchase so far.

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DealerRater Jul 5, 2015

Galpin Jaguar is simply the best Jaguar dealership I have ever encountered, period. Praise indeed, as I a have owned 5 Jaguars , purchased across the country , from Florida, to Texas to Southern California. David Choi, Sales Manager and Matthew Parsons ,Brand Manager are exceptional executives with a no fuss, straight to the point , get it done attitude. I have serviced my cars at Galpin for over 15 years , Vic and Brian in service are incredibly caring and diligent. Free Starbucks too!! The best Jaguar dealership in the USA!!

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DealerRater Jan 11, 2015

We are extremely happing with our new Jaguar!!! Michael & Josh were very professional and provided excellent service! They were both very helpful. Thank you for a great buying experience.

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DealerRater Feb 12, 2014

The representatives were very knowledgeable and professional! Matthew spent considerable time with my wife and me to be to be sure we were very comfortable with the many features and controls of the new Jaguar XF. Tony was comprehensive in explaining the service and financial matters!

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DealerRater Jun 16, 2013

I had a great first experienced when I visited Galpin Ford this June. I was very apprehensive about going to a dealer to purchase a car but I am very glad I went. The galpin Jaguar and Mazda staff were friendly and welcomed me with a smile. Ivan Merino-the sales men who helped me provided me with information and choices. I am very happy with my new 2013 Mazda. Thank you Galpin Ford!

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DealerRater Feb 21, 2013

This was my 5th purchase from Galpin, it's always a great experence. Everyone is so helpful and friendly, they really go out of their way to make there customers happy. Galpin has the nicest car dealership I've ever been in, very nice and clean. I couldn't believe the inventory they have, so many cars to choose from. I have recommended Galpin to all my friends and family. I can't wait to go back!

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DealerRater Nov 24, 2012

My purchase of a used Jaguar was facilitated by a great group of people at this dealership. It was quickly processed amid the Thanksgiving weekend rush. Henrick Einfeldt was very thorough in his explanations of features and details of the car, and Valerie was excellent to deal with in the business office. Thank you

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DealerRater Sep 25, 2012

I have purchased many vehicles, and Galpin was by far the best experience. They had a tremendous selection, the people were knowledgeable, and the best part is that I got a great deal! I strongly recommend Galpin for any automotive needs - Great service, great attitude, great price!

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DealerRater Sep 21, 2012

Awesome team and a great experience for a second time around. My service advisor, Mr. Ponce, is very thorough and highly skilled. I recommend this dealership.

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DealerRater Sep 3, 2012

This is my 3rd purchase from Galpin and it was the best experience I’ve had this far. Willie was very informative, knowledgeable and professional. This made purchasing the Jaguar XF so easy for me. I will refer everyone I know to Willie! Thank you Galpin and Thank you Willie Darwich!!!!

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DealerRater Aug 30, 2012

The sale person and The manager that I deal with are fantastic people. They listen to what you want and then they do everything possible to give you the best deal. They both go the extra mile to get it right, what wonderful team. The service personnel are fantastic. I deal with the Volvo service manager and Jaguar service manager, again they are the best. They do everything possible to get the things done right the first time and they do. They even check things out for you and infom you what you might need to do on your next ...

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DealerRater Aug 6, 2012

I had a very plea ant experience with the above mentioned men. They tok care of returning my leased car and gave me a great price for the lease of my new car. They helped me with extra care in fixing all the settings of my new car. I appreciate their help so much because I am not good at anything technical. Thank them for the wonderful service I received. Mary Joan Procop

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DealerRater Aug 2, 2012

Great customer service by salespersons who care about building a personal relationship with the end client rather than just pushing for the sale. I'm definitely recommending all my friends to buy cars from Galpin.

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DealerRater May 9, 2012

This has been the second time I've worked with the sales team at Galpin Jaguar and I am very pleased to say they exceeded my expectations in customer service. Loyalty is truly a two-way street and they've earned my business for a second time. I will gladly recommend Galpin to my friends and family. Thank you, Mr. Boeckmann, for assembling such a great team of professionals!

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DealerRater May 7, 2012

Let me start off by saying that every time I come into Galpin, I am always greeted with friendly service. Willie, my salesman , never failed to offer me his professional and friendly assistance to me no matter what kind of hassles there may be with the process of a deal. From always being quick to respond to my e-mails, calls, and/or texts to personally assisting me to the Galpin Honda Dealership in Mission Hills, I was always taken care of with nothing less of a VIP treatment . I also would like to extend my gratitude to Alex Tumasov from ...

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DealerRater Mar 7, 2012

i thought the service was great. the salesmen were awesome and i couldnt ask for more. they treated us like royalty and they were very nice and patient and polite. they both deserve a rasie.

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DealerRater Sep 8, 2011

On Monday, Sept 5th, Labor Day, I went to Galpin Jaguar in Van Nuys to look at the new models. I was interested in the XF model but not planning to buy until November or later. There I met Stewart Sank and Willie Darwich. They were extremely helpful And knowledgeable. They found the perfect car for me and I wound up trading in my 2006 X Type for a 2010 XF. They put together an offer I couldn't refuse. I have been a Galpin Customer for over 6 years and this is the third Jaguar I have purchased from you. You are ...

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DealerRater Sep 7, 2011

I recently leased my third Jaguar from Galpin Motors and had one of the best buying experiences thanks to my sales person, Steve Timm. His knowledge, patience, and high level of customer service truly exceeded my expectations. While one would certainly expect this type of service when leasing a high-end vehicle, Steve truly went above and beyond. His excellent service and follow-up were the reasons I drove over 400 miles to do business with Galpin. The dealerships in my area simply could not compete with Galpin's pricing and inventory and the drive was well worth my efforts. However, it was ...

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DealerRater Sep 3, 2011

Mr. Floyd Anthony Moss sold me a Jaguar vehicle. He is a very friendly gentleman who makes me feel like stopping by Galpin Jaguar dealership anytime I am around the area. I recommend anyone who wants to buy a Jaguar to contact Floyd at Galpin. This dealership is accommodating. Floyd I love the car you sold me and I intend to keep it. Oliver

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DealerRater Aug 2, 2011

I called up to inquire about a new XK Coupe as I had a very bad experience at a dealer closer to me in Manhattan Beach. I was put thru to a British guy (Tony)who was very helpful and assured me that if I were to make the journey up from the Southbay that I would not be disappointed. He was not wrong. I arrived a little earlier than planned and was told that Tony was expecting me but he was running slightly behind with a customer. Tony grabbed a moment and came over to apologize for the delay ...

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DealerRater Jul 8, 2011

I made an internet-based inquiry concerning a CPO 2010 XFR this week. Mr. David Samir promptly contacted me and provided exceptional assistance, follow-up and follow through. I have been a Galpin customer for several years now and am consistently impressed by the overall thorough and seamless attention to outstanding customer service which is consistent with an expectation suited for such a premium automotive brand and equally aligned dealership. It is highly likely that I will purchase my next vehicle from Galpin and continue to return for years to come. It is not every day that a consumer has the fortune to ...

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DealerRater Apr 7, 2010

Going in, I was eager but nervous to buy a new car for the first time. The staff was so helpful and patient (I'm a bit indecisive). They were knowledgeable and more than willing to help with any and all questions/concerns I had. Overall, amazing experience! Still lovin' my 2007 Honda Civic!

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DealerRater Apr 1, 2010

What a great experience and such a friendly staff. Galpin Motors makes car buying fun and I was in and out within hours, unlike other dealerships I've dealt with in the past. I drove 65 miles from the Inland Empire for my Galpin vehicle and now my wife and I will only buy from Galpin moving forward.

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DealerRater Dec 4, 2009

I purchased a new Jaguar XF Premium. Competitive on price, huge selection, knowledgeable and no BS. Overall a pleasant car buying experience. Would recommended Steve highly. The dealership had at least 100 XF's. Also a great place to see Aston Martins and Lotus too.

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DealerRater Jun 13, 2004

Most amazing car dealership I've ever seen. Like the Neiman Marcus of car dealers, with Costco prices. Great service, nice people. Their inventory of new Jaguars is simply the best in Los Angeles. I have bought a Navigator and a Jaguar from this company. The Jag manager is Robert Lehmkuhl... great guy... ask for him.

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